Overview
Introduction:
Istanbul Hotel Mogadishu was established in 2015, IHM is in business to produce value and unparalleled results for our owners by creating products that fulfill individual customer expectations, consequently it has started to explore business opportunities in areas of hotels.
We deliver reliable, genuinely caring and timely service superior to our competition, with respected and empowered employees who work in an environment of belonging and purpose. We are supportive and contributing members of society, operating with uncompromising values, honor and integrity.
Three years of living and working in these uncommon destinations provides IHM with valuable insights, local knowledge and cultural understandings that we share with all our guests through genuine connections in each community.
As our acclaimed profile continues to grow, we remain committed to our signature Somalia inspired cutting edge design, realized in each new location according to that region’s history and traditions, with great respect for the local environment.
A Focused, Proactive Approach to Customer Satisfaction
IH Mogadishu is customer-centric and instills a sophisticated service culture rooted in the quality sciences at all levels of the organization. This enables us to consistently achieve business goals, improve profitability and reinforce our positive long-term relationships with owners, guests and employees.
We believe in the passionate pursuit of excellence and financial success with uncompromising honor and integrity. These values are the foundation of an environment of trust and mutual respect among travelers, hotel owners and employees.
Our Mission
To exceed guest expectations, satisfactory delight and satisfy our guests. To inspire and motivate employees in order to achieve the needs of our guests
Our Objective
Provide international standard level of services and products,
Consistence service to both our resident and nonresident,
Personalize service based on individual needs
To create place of work that suits our employees
Performance target and performance evaluation which fairer
Our Vision
We will be recognized as the preferred hotel in Mogadishu. Through dedicated leadership, teamwork and kindness, we will demonstrate our consistent commitment to delivering caring service with style and grace.
We will constantly boost our guests’ experience through our passionate people, ongoing innovation and leading-edge technology. Our integrity, values and ongoing investment in our people and hotels will provide exceptional returns to stakeholders and ensure continued, sustainable growth. Through acts of kindness we will make a positive difference to our guests, our colleagues, our communities and our environment.
Our Serve
As leaders, we serve our people. We strive to understand, to empathize and to support, to develop our people to be the very best they possibly can be. Through caring and through serving we build successful communities. Communities of Guests who return again and again. Successful communities in which we live and to whom we contribute our time, energy and our skills. A hospitality industry community in which we actively participate, in which our voice is heard and whose standards and skills we constantly seek to advance.
We are ordinary people. Every day we accomplish extra-ordinary things, as “People Caring for People.”
In this we will not fail. We care too much
Our Commitment
The IH commitment to excellence, attention to detail and personalized service has ensured a loyal list of guests and accolades in the worldwide hospitality industry. Recognizing the importance of quality training in hospitality management, the IH is committed to employing the best environmental and ecological practices in technology, equipment and operational processes. The team also supports generous activities and is a keen contributor to the conservation of nature and cultural heritage.